Refund & Cancellation Policy

At GateLink Technologies, we maintain complete transparency in our billing operations. This policy governs refunds, cancellations, and payment processing terms for both Housing Society / RWA software subscriptions and resident maintenance bill payments processed via our integrated Cashfree payment gateway.

1. Housing Society SaaS Subscription Refunds

• 14-Day Money-Back Guarantee: Newly onboarded housing societies (RWAs) are eligible for a 100% refund on their initial SaaS subscription plan within 14 days of activation if dissatisfied with the service.
• Pro-Rata Adjustments: Annual subscriptions cancelled after 14 days will receive a pro-rata refund for the unexpired full calendar months, minus a nominal 5% administrative setup fee.
• Monthly Plans: Monthly subscription fees are non-refundable once the billing month has commenced.

2. Resident Maintenance & Utility Payments

GateLink acts as a payment technology facilitator between residents and their registered Housing Society (RWA) bank account:

• Failed & Double-Debited Transactions: If funds are debited from a resident’s bank account or credit card but the transaction fails or is double-charged, the excess amount is automatically reversed by the bank within 3 to 5 business days.
• Direct Deposit Transfers: Once a maintenance payment status shows "Settled", funds are directly transferred into the RWA’s registered bank account. Any disputes regarding ledger entry credits must be raised directly with your Society Administrator.
• Convenience Fees: Transaction convenience fees charged by third-party payment gateways (UPI, Credit/Debit Cards, Net Banking) are non-refundable unless the failure occurred due to a system malfunction on GateLink.

3. Cancellation Process

RWAs may cancel their GateLink subscription at any time by following these steps:

1. Submit a formal cancellation request via the Society Admin Portal or email billing@gatelink.in.
2. Complete the account closure procedure with your designated GateLink Account Manager.
3. Export all society resident data, visitor logs, and accounting receipts prior to the final account deactivation date.

4. Refund Processing Timelines