In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, GateLink Technologies has designated a Nodal Grievance Redressal Officer to handle resident data, privacy, and security concerns.
Designated Nodal & Grievance Redressal Officer
OFFICER NAME
Nodal Grievance Redressal Officer
DESIGNATION
Data Protection & Legal Counsel
OFFICIAL EMAIL
SUPPORT HELPLINE
+91 91218 63117
CORPORATE ADDRESS
GateLink Technologies Private Limited
Building 4B, Mindspace IT Park, HITEC City, Hyderabad, Telangana 500081, India.
Building 4B, Mindspace IT Park, HITEC City, Hyderabad, Telangana 500081, India.
Grievance Resolution Timelines
- Acknowledgment: Every submitted complaint ticket receives an official email acknowledgment with a unique tracking ID within 24 hours.
- Final Redressal: Grievance requests regarding data correction, account deletion, unauthorized access, or policy violations are fully investigated and resolved within 15 working days.
How to Submit a Grievance
Please include the following information in your grievance email to ensure speedy processing:
- Full Name and Registered Phone Number / Email ID.
- Registered Housing Society / RWA Name and Flat Number (if applicable).
- Clear description of the issue or data protection concern.
- Any supporting screenshots or documentation.